Returns & Exchanges

At Simple Sugars, we want you to be completely satisfied with your skincare experience, which is why we offer a 30-day satisfaction guarantee on all our products. If your skin isn't glowing as expected, we are here to help with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of your purchase date with your order number and the reason for your return.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging to ensure they are protected during transit back to our facility.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.